Global ride-hire & passenger transfers — gettranzport.com
Safety Center
Your safety is our top priority. We have built multiple layers of protection into every ride — from verified drivers to real-time tracking and 24/7 support.
Emergency? We're here 24/7
If you are in immediate danger, call emergency services first. Then contact us.
Safety Features
Verify Before You Ride
Only book with verified drivers who have completed identity and vehicle document checks. Look for the green verified badge on driver profiles.
Check Driver Ratings
Read recent reviews from other passengers. A driver with consistent 4+ star ratings and positive feedback is a safer choice.
Share Your Trip
Use the in-app share feature to send your live trip details to a trusted contact. They can track your route in real-time.
Use Masked Calling
All calls between drivers and passengers are routed through proxy numbers. Your real phone number stays private until you choose to share it.
Keep Communication On-Platform
Use in-app messaging for all coordination. Our system filters sensitive data and flags attempts to move conversations off-platform.
Trust Your Instincts
If something feels off, you can cancel before departure. Report any concerning behavior immediately through the app or our 24/7 support line.
Emergency Protocol
Stay Calm
Take a deep breath. Most situations can be resolved safely.
Contact Emergency Services
If you are in immediate danger, call 911 (Canada/USA) or 066 (Mexico) first.
Alert Your Emergency Contact
Your emergency contact was notified when you started this ride. They have your live location.
Report to RideCarpooling
Use the Report Incident button below or WhatsApp us at +1 (437) 871-0939. We take every report seriously.
Document Everything
Save screenshots, photos, and notes about what happened. This helps our safety team investigate.
100%
Drivers Verified
4.8/5
Avg. Safety Rating
24/7
Support Available
<2min
Avg. Response Time
Safety FAQ
How are drivers verified?
All drivers must upload a valid government-issued ID, a selfie, and vehicle documentation. Our admin team manually reviews each application before approval.
What happens if I feel unsafe during a ride?
Use the in-app emergency button to alert our 24/7 support team and share your live location. For immediate danger, call 911 first, then use the app.
Is my phone number shared with the driver?
No. All calls are routed through proxy numbers. Your real phone number stays private until you choose to share it after the ride.
Can I report a driver after the ride?
Yes. You can report any safety concern within 48 hours of ride completion. Our safety team reviews every report within 4 hours.
Have a safety concern?
Our safety team reviews every report within 2 hours. Your anonymity is protected.