Trust & Guarantee
Every ride on RideCarpooling is backed by our comprehensive protection program. From verified drivers to instant refunds, we've got you covered.
Verified Drivers
Every driver submits government-issued ID, a selfie, and vehicle documentation. Our team manually reviews each application. Only verified drivers can accept bookings.
Secure Payments
All payments are processed through Stripe with bank-level encryption. Your card details are never stored on our servers. Refunds are processed automatically for eligible cancellations.
Booking Protection
If a driver cancels within 24 hours of departure, you get a full refund plus a $10 credit. If a driver no-shows without cancelling, you get a full refund and the driver is suspended.
24/7 Support
Our support team is available around the clock via live chat, email, and phone. Emergency support includes live location sharing and direct connection to local authorities.
Privacy Guard
Phone numbers and emails are masked in all communications. Personal data is encrypted at rest and in transit. We never sell your data to third parties.
Incident Response
In the rare event of an incident, our dedicated safety team investigates within 4 hours. We work with law enforcement when needed and provide full trip records.
What If Something Goes Wrong?
Driver Cancels Last Minute
You get a 100% refund + $10 credit. The driver receives a strike. Three strikes = permanent ban.
Vehicle Breakdown
Full refund issued immediately. We help you find an alternative ride on the same route at no extra cost.
Driver No-Show
Full refund + driver suspended pending investigation. You also get priority booking on the next available ride.
Uncomfortable Experience
Report through the app within 48 hours. Our team reviews within 4 hours. You can block the user and request a refund review.
Refund Policy at a Glance
Frequently Asked Questions
What happens if my driver cancels?
You get a 100% refund plus a $10 credit. The driver receives a strike. Three strikes = permanent ban.
Is my payment information safe?
Yes. All payments are processed through Stripe with bank-level encryption. We never store your full card details on our servers.
What if the driver doesn't show up?
You get a full refund and the driver is suspended pending investigation. You also get priority booking on the next available ride.
How do I get a refund?
Refunds are processed automatically for eligible cancellations. Processing time is 5-10 business days depending on your bank.
Still have questions about our protection program?